> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maski.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to reach Maski support and what to include so we can help fast.

## Email support

Email [hey@maski.dev](mailto:hey@maski.dev). A person reads it. This is the way to
reach us today.

To get a useful answer in one reply, include:

* the alias or domain involved, for example `news@alias4me.in`,
* what you expected to happen and what happened instead,
* roughly when it happened, so we can line it up with delivery activity.

Do not send passwords or recovery codes. Maski staff never ask for them.

## Before you write

Many questions are already answered here:

<CardGroup cols={2}>
  <Card title="Aliases" icon="at" href="/aliases">
    Address rules, random aliases, pausing, and retirement.
  </Card>

  <Card title="Forwarding modes" icon="arrows-split-up-and-left" href="/forwarding-modes">
    Why a message forwarded, was blocked, or is being held.
  </Card>

  <Card title="Custom domains" icon="globe" href="/custom-domains">
    DNS records and why a domain is not yet active.
  </Card>

  <Card title="Billing and plans" icon="credit-card" href="/billing">
    Upgrades, invoices, cancelling, and the launch pilot.
  </Card>
</CardGroup>

## Account and legal

* Manage your account at [maski.dev/dashboard](https://maski.dev/dashboard).
* Read the [privacy policy](https://maski.dev/privacy),
  [terms](https://maski.dev/terms), and [security page](https://maski.dev/security).